Effective Date: 2023
At Golden Leaf Publishers, we value your satisfaction and aim to provide quality products and services. This Refund and Returns Policy outlines the conditions under which refunds, replacements, or returns are applicable for purchases made through goldenleafpublishers.com.
1. Eligibility for Returns
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Returns are accepted only for damaged, defective, or incorrect items delivered.
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To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
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Proof of purchase (invoice/order ID) is required for processing returns.
2. Timeframe for Returns
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Customers must request a return within 7 days of receiving the order.
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Requests made after this period may not be accepted.
3. Refunds
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Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, the refund will be processed within 7–10 business days through the original method of payment.
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Shipping charges are non-refundable unless the return is due to our error (damaged/incorrect product).
4. Replacements/Exchanges
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If you receive a defective or incorrect item, we will send you a replacement at no additional cost.
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Exchanges are subject to product availability.
5. Non-Returnable/Non-Refundable Items
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Digital products (eBooks, online courses, downloadable content).
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Customized or personalized orders.
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Gift cards and promotional items.
6. Cancellation Policy
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Orders can be cancelled within 24 hours of placement if they have not yet been processed or shipped.
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Once shipped, cancellations are not possible, and the standard returns process will apply.
7. Return Shipping
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Customers are responsible for return shipping costs unless the item delivered was incorrect or defective.
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We recommend using a trackable shipping service to ensure the safe return of your item.
8. Contact Us
For return requests, cancellations, or refund-related queries, please contact:
Golden Leaf Publishers
592 GHA 575/6 Rajeev Nagar, Ghosiyana, Lucknow, Pin-226029
Uttar Pradesh, India
Email: goldenleafpublishers@gmail.com
Mobile: +91 8318687013
